A list of frequently asked questions for SAP Product Stewardship Network

General

How does SAP deal with cloud data and security?

Check out the details about the SAP Product Stewardship Network security statement.

Which languages are supported?

SAP Product Stewardship Network is available in:

• English
• German
• French
• Chinese
• Korean
• Japanese

What search capabilities are available on SAP Product Stewardship Network?

There is a magnifying glass symbol in the toolbar on the left-hand side of the screen. It allows you to search for:

• Companies
• My Connected Suppliers
• My Connected Customers

Do I receive email notifications in case I have a new notification in my Product Stewardship Network inbox?

This is dependent on your personal settings. On the top right hand corner of the screen you find a link called Personalize. Here you can choose how frequently you want to receive e-mail updates about activity on SAP Product Stewardship Network. 

While registering at SAP Product Stewardship Network I was not asked for a password. Where can I set my password?

In case you have not been asked for a password during the registration process, the system has recognized you based on the email adress you used for registration. The reason for that is that you have registered at some other SAP platform in the past (e.g. SAP Service Market Place or SAP Community Network) using the same email address. In this case a password is already associated with this email adress and you use the password that you use for the other platform (SAP Service Market Place or SAP Community Network) also SAP Product Stewardship Network. If you do not remember that password, simply request a new password. To do so, navigate to the Product Stewardship Network login page and click the Forgot password link. You will then be able to set a new password. Please note that this password is then also valid for SAP Service Market Place or SAP Community Network (depending on where you have registered in the past).

Company profile

How do I edit my company's profile?

To edit your company´s profile, simply click on the company name in the top right-hand corner of the screen. Your company profile opens and can be edited.

How can I upload a company logo?

To upload a company logo, open your company´s details by clicking on the company name in the top right-hand corner of the screen. Within the company profile, click Edit in the company information section. Here you can upload your company logo.

Network

In the NETWORK work center I do see companies, which I´m not connected to. What is the reason for that?

Yes, on the NETWORK work center you see all companies that have registered on SAP Product Stewardship Network. From here you can send connection requests to customers
and suppliers.  To view the suppliers you are already connected to, please navigate to the SUPPLIERS & COMPONENTS work center and click on Connected suppliers. To view all customers you are connected to, go to the CUSTOMER & PRODUCTS work center and click on Connected customers.

Is my network visible to other users in SAP Product Stewardship Network?

No, your network connections cannot be seen by others. This is only visible to you

Notifications

Notifications remain in the HOME work center after I have read them. How can I delete them?

It is correct that notifications remain in the HOME work center after you have read them. They will not be deleted automatically. To remove notifications, click the Delete
notification button for the corresponding notification.

When do I receive a notification?

You receive a notification when

• You have just joined the network
• You have received a product declaration request
• A component declaration request you have sent has been updated
• A new component declaration has been published, restricted to you
• A company sends you a connection request
• A company confirms or declines your connection request
• A supplier you have invited joins the network
• Regulatory content has been updated

SAP EHS Management 3.0 Integration

What is the difference between SAP EHSM 3.0 and SAP Product Stewardship Network?

EHSM 3.0 is designed to be the in-house compliance system, with robust compliance analytics and flexible reporting tools, and support for integration. EHSM 3.0 supports email-based, 1:1 supply chain compliane & material declaration exchange.

Product Stewardship Network is designed to be a many-to-many online collaboration community, where participants can invite and connect to their supply chain, and streamline the exchange of material and compliance declarations. Product Stewardship Network can be used to manage supplier collaboration on material declarations, and the resulting declaration information can be managed in EHSM 3.0 in order to assess compliance, generate product level declarations, and support embedded product compliance controls in relevant processes.

SAP Product Stewardship Community

I can read the community posts, but I´m not able to post content myself. Why is that?

You can only create content when you are logged in. Please make sure, you are logged in, by checking the status on top of the screen. In case you don´t have an SCN user, you have to register first.

I don´t have a user for SAP Community Network (SCN). How can I register?

Use the Register link on top of the screen. Please ensure that you use your SAP Product Stewardsship Network credentials (password and email-address) for registering at SCN. In case you want to register at SCN before registering at SAP Product Stewardship Network, choose a Display name and enter your First Name,Last Name and your email-addressand finish the registration. You will then receive a P-user. Make sure you use the same data afterwards for registering at SAP Product Stewardship Network.

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